Refunds

Refund And Support Policy

Effective July 20, 2026. This policy does not limit mandatory consumer rights.

If payment succeeds but the digital kit cannot be generated or delivered, we will retry fulfillment, offer a replacement, or refund the digital order to the original payment method. Duplicate charges and confirmed fraudulent transactions will be investigated promptly.

Generated digital kits

Because generation begins after payment, completed custom digital kits are generally not refundable solely because preferences changed. Contact us within 14 days of delivery if files are missing, corrupted, materially inconsistent with the submitted brief, or contain a safety issue. We will first correct or regenerate the affected material and will refund when a usable replacement cannot be provided.

Personalized kits and photos

If a required provider cannot safely process the photo, fulfillment is paused and we will request a replacement photo, offer a non-photo kit, or refund the affected order. Withdrawing photo consent stops future processing but may not reverse work already completed before withdrawal.

Merch

Contact us immediately if the shipping address, size, or quantity is wrong; changes are not guaranteed once production begins. Report damaged, defective, or materially misprinted items within 14 days of delivery with photos of the item and packaging. Personalized merchandise normally cannot be returned for preference or sizing changes after production starts.

How to request help

Email the address below with the delivery email and the last eight characters of the order number. Do not send the private access link, child photo, payment card data, or full order token by email. Approved refunds return to the original payment method; bank processing time varies.

Support email: party@bestpartyideas.com.